Return and Refund Policy

1. Return Policy

1.1. Independent Vehicle Inspection

If the buyer wishes to arrange an independent vehicle inspection after payment, the request should be raised promptly and coordinated before shipment proceeds. Unless otherwise agreed, the latest inspection deadline is 3 working days after the vehicle arrives at the designated departure warehouse or pre-shipment location.

1.2. Inspection and Acceptance Period

The buyer should review the vehicle condition and raise any material quality objection within 3 working days after the vehicle arrives at the designated departure warehouse.

If no quality objection is raised within this period, the vehicle may be treated as accepted with respect to matters that were reasonably capable of being identified during inspection before shipment, subject to applicable law and any separately agreed transaction terms.

1.3. Quality Objection Procedure

Where a quality objection is raised within the inspection period, shipment may be temporarily suspended while the issue is reviewed.

The buyer should submit a complete claim package through the contact channels provided on this website. Supporting materials should normally include:

• a complete inspection report issued by a qualified or recognized inspection party;
• clear photographs showing the reported issue;
• video evidence where appropriate;
• vehicle identification information and relevant transaction details;
• any other documents reasonably necessary to verify the claim.

Claims with insufficient supporting materials may require additional evidence before they can be reviewed.

1.4. Re-Inspection

Where necessary, the parties may agree to appoint an independent third party to conduct a further inspection. The purpose of the re-inspection is to determine whether there is a material undisclosed defect or a significant inconsistency between the vehicle and the confirmed transaction description.

Examples may include serious engine or transmission failure, major structural repair that was not disclosed, or a significant mismatch in confirmed configuration, mileage, or other material vehicle information.

1.5. Handling of Valid Claims

If a claim is confirmed to be valid, an appropriate remedy may be arranged based on the circumstances, including vehicle replacement, return, price adjustment, repair support, or another mutually agreed solution.

Port storage, loading and unloading, inspection, logistics, and other additional costs arising from the dispute may be allocated to the responsible party based on the confirmed cause of the issue and the applicable transaction terms.

1.6. Customs Release

Once the vehicle has been formally released for export by the relevant customs authority or has entered an irreversible stage of international shipment, return or exchange options may be restricted or unavailable, except where otherwise required by applicable law or expressly agreed in writing.

1.7. Transportation Loss or Damage

Where loss or damage occurs during international transportation and responsibility lies with the carrier or logistics provider, reasonable assistance may be provided to help the buyer submit a claim to the relevant carrier, freight forwarder, or insurer.

2. Return and Exchange Exclusions

A return or exchange request may be refused or limited where the vehicle has already been customs-cleared, registered, materially modified, resold, or used for an extended period after delivery.

Unless otherwise required by law or agreed in writing, return responsibility generally does not apply where vehicle damage or loss results from:

• the buyer's delayed pickup or failure to complete customs clearance on time;
• incorrect or incomplete import or customs information provided by the buyer;
• improper use, accident, unauthorized modification, or inadequate maintenance;
• third-party repair or alteration carried out without prior coordination;
• force majeure or other circumstances beyond reasonable control.

In such situations, reasonable coordination support may still be provided where practicable, but this does not automatically create an obligation to accept a return or exchange.

3. Deposit Refund Policy

3.1. Purpose of the Deposit

A reservation deposit may be required to secure a vehicle and begin transaction preparation. The deposit may be used to support pre-export procedures such as vehicle inspection, verification, documentation, licensing, booking, or other administrative work.

3.2. Refundable Situations

If an order is cancelled for reasons not attributable to the buyer, the deposit may be refundable in accordance with the circumstances of the transaction.

Where a refund is approved, the request should normally be reviewed within approximately 48 hours. After approval, the refund may require approximately 7 to 15 days to reach the original payment method, depending on the bank, payment provider, and processing channel.

3.3. Non-Refundable Situations

A reservation deposit may become non-refundable where the buyer voluntarily cancels the transaction after the vehicle has been reserved or where agreed payment obligations are not completed within the required timeframe.

Where the transaction requires an initial payment equal to 30% of the vehicle price, failure to complete that payment within the agreed period may result in forfeiture or deduction of the reservation deposit.

Different payment deadlines may apply depending on whether the vehicle is held in inventory, supplied through a dealer, or acquired through another sales model. The specific deadline stated in the quotation, order confirmation, or transaction agreement will apply.

4. Refund Processing

Approved refunds will normally be returned through the original payment method where reasonably possible. Bank charges, exchange-rate differences, payment processing fees, or other third-party costs may affect the final amount received.

The refund period may vary depending on the payment provider, receiving bank, currency, destination country, compliance review, and other processing requirements.

5. Buyer Default and Deductions

If a transaction is cancelled, returned, or otherwise discontinued solely because of circumstances attributable to the buyer, reasonable amounts may be deducted from payments already made to cover actual losses and costs incurred.

Such deductions may include, where applicable:

• vehicle reservation or procurement costs;
• inspection and verification expenses;
• documentation and licensing fees;
• shipping, booking, freight, or cancellation charges;
• storage, port, customs, loading, or handling fees;
• banking and payment processing charges;
• other reasonable costs directly resulting from the buyer's cancellation or default.

In serious cases where the actual loss equals or exceeds the amount paid, the full amount already paid may be retained to the extent permitted by applicable law and the relevant transaction agreement.

6. Fraudulent or Abusive Claims

Return, exchange, or refund requests may be rejected where false documents, manipulated inspection materials, misleading evidence, or fraudulent information is submitted.

Transactions may also be suspended or terminated where there is evidence of malicious refund requests, abusive return demands, repeated unreasonable modification requests, or other conduct intended to improperly obtain a financial benefit.

7. Relationship with Other Policies

This Return and Refund Policy should be read together with the applicable Shipping Policy, After-Sales Policy, sales contract, quotation, invoice, order confirmation, and any other separately agreed transaction documents.

Where a specific signed agreement contains terms that differ from this policy, the specifically agreed transaction terms will generally take precedence to the extent of any inconsistency.

8. Policy Updates

This policy may be revised from time to time to reflect changes in transaction procedures, inspection standards, shipping practices, legal requirements, or business operations.

Updated terms will be published on this page. Transactions entered into after the effective date of a revised policy may be governed by the updated version, subject to applicable law and any separately agreed transaction terms.

9. Dispute Resolution

Any dispute relating to a return, exchange, refund, inspection, deposit, or transaction cancellation should first be addressed through good-faith consultation between the parties.

If the dispute cannot be resolved through negotiation, it may be submitted to arbitration in Hong Kong in accordance with the applicable rules of the Hong Kong International Arbitration Centre (HKIAC), unless otherwise agreed in writing.

Unless otherwise required by applicable law or provided in the relevant transaction agreement, the laws of the Hong Kong Special Administrative Region of the People's Republic of China may govern the interpretation of this policy and related contractual matters.

10. Contact and Claims

Questions or requests relating to inspections, returns, exchanges, refunds, deposits, or transaction cancellations may be submitted through the contact channels provided on this website.

To help ensure efficient handling, please include the relevant order information, vehicle identification details, supporting documents, and a clear explanation of the request when contacting us.