1. General Provisions
Vehicles are supplied based on the condition, specifications, images, inspection information, and other transaction details confirmed before the sale. Reasonable efforts are made to ensure that the vehicle delivered is consistent with the agreed description and transaction documents.
After-sales support is mainly provided through remote and online assistance. Depending on the issue, communication may be conducted by telephone, email, online messaging, video call, document review, or other practical means.
Because vehicle usage conditions may vary significantly by country or region, including road conditions, climate, maintenance standards, fuel quality, operating habits, parts availability, and local service capabilities, specific warranty or maintenance arrangements may need to be assessed according to the buyer's local conditions.
The buyer is encouraged to arrange appropriate local inspection, routine maintenance, and technical support after delivery in order to help ensure stable and continued vehicle operation.
2. After-Sales Support
2.1. Remote Assistance
Where reasonably possible, technical guidance and after-sales assistance may be provided remotely for questions relating to vehicle condition, operation, documentation, shipment, or other transaction-related matters.
2.2. Information Required for Review
To allow an after-sales issue to be reviewed efficiently, the buyer may be requested to provide supporting materials such as photographs, videos, inspection reports, diagnostic information, shipping records, vehicle identification details, or other relevant evidence.
2.3. Local Repairs and Maintenance
Where local inspection or repair is necessary, the buyer should first provide relevant information and, where appropriate, obtain confirmation before carrying out major repair work if reimbursement, replacement, or another after-sales remedy may later be requested.
3. Shipping-Related After-Sales Matters
Shipment is normally arranged after full payment has been received and all required transaction, identification, customs, and shipping documents have been provided in complete and compliant form.
Where delays arise from late payment, incomplete documentation, customs requirements, port congestion, carrier schedules, destination-country policy changes, or other circumstances outside reasonable control, reasonable assistance may be provided to help coordinate with the relevant parties.
Detailed responsibilities relating to shipment timing, FOB or CIF arrangements, destination pickup, customs support, storage, demurrage, and unclaimed shipments should be governed by the applicable Shipping Policy and the terms of the specific transaction.
View Shipping Policy →4. Vehicle Inspection
If the buyer wishes to arrange an independent vehicle inspection after payment, the request should be raised as early as possible and coordinated before the vehicle proceeds to the next stage of shipment.
Unless otherwise agreed, any independent inspection requested after payment should normally be completed no later than 3 working days after the vehicle arrives at the designated departure warehouse or pre-shipment location.
Any inspection findings should be submitted promptly together with the inspection report and supporting evidence so that the matter can be reviewed before shipment continues.
5. Return, Exchange and Refund Requests
Requests for return, exchange, refund, or transaction modification will be reviewed based on the vehicle condition, transaction documents, inspection evidence, shipment status, buyer responsibilities, and the circumstances of the request.
5.1. Eligible Situations
A return, exchange, refund, or other remedy may be considered where there is a material and verifiable difference between the vehicle and the confirmed transaction description, or where another applicable policy or written agreement provides such a remedy.
5.2. Non-Eligible Situations
Requests may be rejected where the issue results from normal wear, buyer use, local operating conditions, unauthorized repair or modification, improper maintenance, accident damage after handover, incomplete evidence, or matters that were clearly disclosed before the transaction.
5.3. Refund Processing
Where a refund is approved, the amount and method of refund may take into account actual transaction costs, shipping expenses, inspection fees, customs charges, storage fees, banking charges, or other costs already incurred, where legally permitted and applicable.
View Return and Refund Policy →6. Buyer Responsibilities
The buyer is responsible for providing accurate and lawful information and for cooperating with reasonable requests for documents, inspection evidence, customs materials, payment records, and other information required to process an after-sales claim.
If false, altered, misleading, or fraudulent materials are submitted, or if there is evidence of abusive refund requests, malicious return or exchange demands, or other serious misconduct, after-sales processing may be suspended or terminated and available contractual or legal remedies may be pursued.
7. Limitation of After-Sales Responsibility
After-sales responsibility is assessed in light of the specific transaction, vehicle condition at the relevant handover point, supporting evidence, and any separately agreed warranty or service terms.
Responsibility generally does not extend to losses caused solely by local use conditions, improper operation, lack of maintenance, unauthorized modification, accident, third-party repair, local regulatory requirements, transport events outside the agreed responsibility period, or other circumstances beyond reasonable control.
Nothing in this policy excludes or limits any right or liability that cannot lawfully be excluded or limited under applicable law.
8. Policy Updates
This After-Sales Policy may be revised from time to time to reflect changes in transaction procedures, after-sales practices, logistics arrangements, legal requirements, or business operations.
Updated terms will be published on this page. Transactions entered into after the effective date of a revised policy may be governed by the updated version, subject to applicable law and any separately agreed transaction terms.
9. Dispute Resolution and Governing Law
Any dispute relating to after-sales service, vehicle condition, shipment, return, exchange, refund, or another transaction matter should first be addressed through good-faith consultation between the parties.
If a dispute cannot be resolved through negotiation, it may be submitted to arbitration in Hong Kong in accordance with the applicable arbitration rules of the Hong Kong International Arbitration Centre (HKIAC), unless otherwise agreed in writing.
Unless otherwise required by applicable law or provided in the relevant transaction documents, the laws of the Hong Kong Special Administrative Region of the People's Republic of China may govern the interpretation of this policy and related contractual matters.
10. General Terms
If any provision of this policy is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Where a sales contract, quotation, invoice, purchase agreement, warranty document, or separately signed agreement contains terms that differ from this policy, the specifically agreed transaction terms will generally take precedence to the extent of any inconsistency.
Questions relating to after-sales service may be submitted through the contact channels provided on this website.